I am not someone who takes lightly to writing a 1 star review, but I am so disappointed with how my wedding morning went, and I would hate anyone else to go through the same experience, that I think it is only fair to write this.
I could write pages about my experience but I will sum it up the best I can. Initially I was really impressed with Ashley, and I decided to pay in full to secure myself and 4 others for hair and makeup on my wedding day. I wasn’t prepared to pay more for an assistant (or for Ashley’s overnight accommodation) but Ashley assured me that this would be provided, if necessary. It transpires that it definitely was necessary but unfortunately Ashley did not bring anyone. I ended being half an hour late for my wedding, which was only a 2 minute drive away.
After paying in full, Ashley’s communication became extremely poor and at one point, when we were about a week away from the wedding, I told Ashley that if I did not hear from her I wanted a refund. At this point she got in contact.
On the morning of the wedding Ashley was late and we ended up starting half an hour late. Apparently this was a result of there being no hot water in the hotel room she was staying in. As the morning went on it was quite clear that we were going to be late. You could cut the tension with a knife, which is not something I thought I would experience on the morning of my wedding. Despite having all our pictures ready (these weren’t even looked at) and all doing exactly what we were told, Ashley grew increasingly snappy with us. The atmosphere was horrible.
There are so many other things I could mention about the morning (making comments on people’s skin, not coming with a hair dryer, not having time to do my auntie’s makeup to name a few) but ultimately I am most disappointed that I did not get the same experience that other brides get. My dad didn’t get to see me walk down the stairs in my dress, we didn’t get to have any nice photos, my Mum didn’t help me put my dress on. This is because we were all rushing, and ultimately, Ashley needed to be on time and bring an assistant.
Following the wedding I emailed Ashley with my comments and how upset I was. The response I received was an inadequate 1 line ignoring my comments. This really was the cherry on the cake for me and I am genuinely gutted. Be warned if you are looking for a make up artist who is organised, has good communication and time management and who puts you at ease, because in my experience Ashley does not provide any of these things.