I feel sad having to apply a four star. Before I mention why, we have now satisfied the situation and have received a good will from Alex.
Our journey with Alex before our day was so simple, so easy and just lots of amazing cake samples through the post. Alex was the most patient baker we had met and had the best tasting cakes. we craved it almost every time we spoke to her. We did have a problem with our Rum fruit cake where the process wasnt explained and our feedback from our kitchen on the wedding day was that a lot of it was burnt and not servable.
Our other tiers weren't as they tasted either HOWEVER, she had decorated our cake with such grace I still wanted to write a review.