Describe your typical process with a couple.
Clients are given a login to our system where they can keep tabs on all of the relevant information, timings contact details etc. I also email both the couple and the venue in the week before, just to double-check access times and to provide the venue with any documents they may require. The details are all saved to our system where the client, the musicians and the DJ all have access to the same information. This eliminates any potential for error. If possible, I try to meet all couples in person in the run up to the date, just for a coffee and a chat. I find this really helps on the night as everyone already knows each other which helps to create a great atmosphere!