Hi Graham,
Thank you for writing to me, I have sent the feedback in the prepaid envelope provided but I really wanted to write a few words expressing how impressed I was with the management of my big day.
My dedicated member of staff in the team was Fiona from the start, initially my date was provisionally booked, I was kept updated regularly to see if this date had become available. I was in luck and yes it did and I’m so grateful the other party did not book in. Fiona’s customer service skills right from the start were amazing, she was attentive, professional and ever so friendly. From meeting her at the open day my family and I all were extremely impressed with her and knew this place were the number one choice for my big day.
Throughout the process there were times were I was stressed and Fiona kept me calm and was so understanding to my needs.
Moving on to my big day, I called Fiona on arrival to confirm an entrance to avoid the guests before my arrival, within minutes she was out to the car and guided us to the entrance. At this point it was pouring it down with rain and the team were out with umbrellas I appreciated this so much as I was so upset the rain would ruin my hair and makeup. She allocated me a room and made sure I was ok and had drinks. The hospitality was amazing.
The buggy drivers were also so attentive and even helped with my dress, one male even found some jewellery which had fallen off in the car.
I was so impressed with the entire team on Saturday, I can’t thank you enough honestly and I would not think twice when recommending you to others.
Ps.. I think Ben or Fiona wanted to share some pictures on Facebook if I can see them beforehand I don’t mind them being shared.
Kindest regards
Sidrah Rehman