My daughter was due to get married at Upton Barn this year and, due to Covid, they had to postpone. As upsetting as this was, the conduct and attitude of Upton Barn made the whole situation so much worse. They would not provide a ‘like for like’ alternative date, stating that Saturday slots would not be given to existing customers as they were being saved for ‘new customers’. My daughter felt she had no choice but to go with a mid-week day but was then told that she would still have to pay the premium weekend rate (over £3,000 more) and pay all remaining charges straight away, some 12 months before the revised wedding date. There was no empathy, or consideration, for what my daughter and her fiancé were going through and it seemed the whole process was about how much money Upton Barn could secure from this pandemic.
They say people show their true colours in tough times and Upton Barn certainly did. I would never have believed that a company selling the perfect wedding day fantasy, could be so lacking in compassion, understanding and reason in what has been a very difficult year for everyone.
Needless to say, my daughter decided not to stay with Upton Barn and found an amazing wedding venue who have gone out of their way to help accommodate her and achieve the wedding that she has always dreamed of… thank you Quantock Lakes Wedding Venue for changing a terrible experience into one of excitement and joy.